If you are still unable to open the disk image, please Contact Support. Attempted repair using Disk Utility without success. It can be downloaded from the Apple site from this page: I use tinkertool to show all my invisible files, the mounted volume still did not appear on the desktop. Apply the latest macOS system combo update.Eliminate files related to receipt updates from macOS: (These files have names beginning with ' and are located in: Macintosh HD>Library>Receipts).Restart the computer in macOS Recovery Mode to 'Repair Disk' through Disk Utility.Repair permissions on your boot volume with Disk Utility located in: Applications > Utilities.This may also be related to some updates for macOS that have not been applied correctly. If you are still unable to open it, you may want to try another web browser (Firefox, Chrome, Safari) to download the file. If you receive the error message "The following disk images couldn't be opened" when attempting to open an Intego disk image, please make sure the disk image is fully downloaded before attempting to open it.
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